KritKrats

Last updated: 19 August 2026

Privacy Policy

Who we are

KritKrats is the responsible party for personal information processed through this online store. The business is operated by Dean & Milica Botha from Wekker Road, Moreleta Park, Pretoria, Gauteng, 0044, South Africa. For privacy questions or requests, use our Contact page, or email info@kritkrats.co.za.

Information we collect

We collect information you provide when you place an order, create an account, contact us or subscribe to marketing. This may include your name, email address, phone number, delivery address, order details and support messages. Payment-card details are handled by the secure payment provider at checkout rather than stored by KritKrats.

How we use it

  • to process payments, fulfil orders and arrange delivery;
  • to provide customer support and prevent fraud;
  • to send service messages about your order; and
  • to send marketing only where you have agreed to receive it or where otherwise permitted by law. You can unsubscribe at any time.

Service providers and sharing

We share only the information needed with providers that help run the store, such as WooCommerce and our website host, Payfast for payments, The Courier Guy for delivery, email and marketing platforms, and analytics or advertising providers such as Google, Meta and Microsoft Clarity where enabled. They may process information on our behalf under their own applicable terms and safeguards. We may also disclose information where required by law or to protect our rights, customers or the public.

Retention and security

We keep personal information only as long as reasonably needed for the purposes above, including legal, tax, accounting and dispute-resolution requirements. We use reasonable technical and organisational measures to protect it, but no online system is completely secure.

Your rights

Subject to applicable law, you can ask to access, correct, delete or object to the processing of your personal information. Email us with your request and enough information to identify your record. You may also raise a concern with the South African Information Regulator.

Cookies

Our website uses cookies and similar technologies. Read our Cookie Policy for more information.

Changes

We may update this policy when our practices or legal requirements change. The latest version will always be available on this page.