Last updated: 19 August 2026
Start a return
Contact us through our Contact page, email info@kritkrats.co.za, or call +27 64 659 2115. Please include your order number and enough information for us to help. We will send return instructions and the return address.
Online cooling-off right
Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel an online purchase of goods without giving a reason and without penalty within seven days after receiving the goods. You are responsible only for the direct cost of returning the goods. Any payment already made will be refunded within 30 days after cancellation. Legal exclusions may apply to certain goods or transactions.
Our additional 14-day change-of-mind policy
In addition to any rights you have by law, KritKrats accepts change-of-mind returns requested within 14 calendar days after delivery where the pouch is unopened, unused and in its original packaging. Unless the return is caused by our error or the goods are defective, you are responsible for the return-delivery cost.
Unsafe, defective or poor-quality goods
Under the Consumer Protection Act, goods carry an implied six-month warranty of quality. If goods are unsafe, defective, not of good quality or not reasonably suitable for their intended purpose, you may return them within six months after delivery, without penalty and at our risk and expense. You may choose a repair, replacement or refund, subject to the Act. This does not apply where goods were altered contrary to instructions or damaged after delivery through misuse.
Incorrect, incomplete or transit-damaged orders
Please contact us as soon as reasonably possible with your order number and clear photos where available. We will correct an incomplete or incorrect order, or arrange an appropriate remedy for goods damaged in transit, at our cost.
Refund timing
Refunds are made to the original payment method. A statutory cooling-off refund will be processed within 30 days after cancellation. Other approved refunds will be processed within a reasonable time after the returned goods have been received or the claim has been verified. Your bank or payment provider may take additional time to show the credit.
Your rights
This policy adds to, and does not limit, any rights or remedies available under the Electronic Communications and Transactions Act, the Consumer Protection Act or other applicable law.
See also our Shipping & Delivery Policy and Terms of Service.